Insights

2023 CAP Award Finalists

July 20, 2023

In a practice that’s still being defined and refined, the CAP Awards is an innovative vendor agnostic awards program exclusively designed to honor and celebrate customer engagement that’s driving impact, for organizations and the customers who power them. Emphasizing strategy and results above all else, the CAP Awards level the playing field by acknowledging the brilliance of innovative and talented customer advocacy professionals who are doing excellent work, regardless of the tools they use. Whether you use cutting-edge software or a basic spreadsheet, have a big or modest budget, work at an enterprise or a start-up, the CAP Awards exist to celebrate excellence in customer advocacy, period.

This year brought stiff competition. It’s always hard to narrow down the submissions. There is certainly no lack of innovation and talent amongst this special community. Finalists were chosen based on their demonstration of advocacy excellence and innovation within their teams and programs, and results that backed it up. They’re companies and individuals you may or may not know about, but they’re definitely ones to follow.